At HugMumma, we deeply value your trust. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website: https://hugmumma.com.

1. Who We Are

HugMumma is a digital platform offering parenting content, expert consultations, and curated digital products for Indian mothers.
Our website address is: https://hugmumma.com

By using our services, you also agree to our Terms of Service.

2. What Personal Data We Collect & Why

We collect the following personal data when you interact with our platform:

  • Name, email address, and phone number (for registrations, subscriptions, purchases, or support)
  • Payment details (processed securely through Razorpay)
  • Comments and feedback
  • Cookies and usage data (to analyze and improve user experience)

We use this data to:

  • Process orders, payments, and bookings
  • Provide customer support and respond to queries
  • Send updates, newsletters, and promotional emails (only with consent)
  • Improve content, services, and website performance
  • Comply with legal or regulatory obligations

We collect personal data directly from you (when you provide it) and automatically through cookies and similar technologies.

3. Categories of Data

3.1 Payment Data

We do not store any card, UPI, or banking information on our servers.

All payments are processed securely via Razorpay. Please refer to Razorpay’s privacy policy here: https://razorpay.com/privacy

3.2 Health & Wellness Data
If you choose to use our tools such as the period tracker or book expert consultations, we may collect and store information you provide (e.g., menstrual cycle dates, symptoms, consultation details). This data is stored securely and is never shared publicly. We do not use this information for marketing purposes without your explicit consent.

3.3 Children’s Privacy
HugMumma is designed for adult users (18+). We do not knowingly collect personal information from children under the age of 18 without parental consent. If you believe a child has provided us with personal data, please contact us to have it deleted.

3.4 Legal Basis for Processing
We process your personal data under one or more of the following legal bases:

  • Your consent (e.g., subscribing to our newsletter)
  • Performance of a contract (e.g., delivering a purchased product or service)
  • Compliance with legal obligations
  • Legitimate interests (e.g., improving our services)

3.5 Marketing Communications
We will send you promotional emails only if you have explicitly opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us.

4. Comments

When users leave comments on the site, we collect:

  • The data entered in the comment form
  • IP address and browser user agent (for spam detection)

If you use Gravatar, your profile picture may be publicly visible after comment approval.

5. Media

If you upload images to the website, please avoid including EXIF GPS location data, as other users may download and extract location information from them.

6. Cookies

We use cookies to:

  • Maintain your login session
  • Remember user preferences
  • Enable secure access
  • Analyze usage via Google Analytics

You can disable or manage cookies through your browser settings at any time.

7. Embedded Content

Blog posts and pages may include embedded content (e.g., YouTube videos, Google Forms). Such embedded content behaves as if the user visited that external website, which may collect data, use cookies, or track interactions.

8. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Payment gateways (e.g., Razorpay)
  • Email marketing services (e.g., Brevo)
  • Analytics providers (e.g., Google Analytics)

All service providers we use are GDPR-compliant or follow equivalent Indian data protection practices.

9. Data Retention

  • Comments: Retained indefinitely unless manually removed
  • Registered users: Data is stored until the user deletes their account or requests deletion

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent or opt-out of email communications

To make a data request or deletion request, email us at:
📧 support@hugmumma.com

11. Data Security

We implement strict data protection measures including:

  • SSL encryption
  • Secure servers
  • Access control policies

However, no method of online transmission or storage is 100% secure. We continuously monitor and update our security protocols.

Data Storage Location
Your personal data is stored on secure servers provided by our hosting provider. These servers may be located in different geographic regions depending on the hosting plan and data center allocation. Regardless of location, we ensure that our hosting provider follows industry-standard security practices and complies with applicable data protection laws.

Data Breach Policy
In the unlikely event of a data breach, we will promptly notify affected users and relevant authorities, as required by law, and take all necessary steps to secure the data.

12. Where Your Data Is Sent

Visitor comments may be checked via automated spam detection tools like Akismet or others.

13. Contact Us

For any privacy-related questions or requests, please contact:
📧 contact@hugmumma.com